Cancellation Policy

At LUGDU, orders are processed promptly to ensure timely delivery. This Cancellation Policy explains when an order can be cancelled.

1. Customer Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request a cancellation, customers should contact LUGDU as soon as possible after placing the order.

Cancellation requests can be made through the contact details provided on our Contact Us page.

2. Orders That Have Been Processed

Once an order has been processed, printed, packed, or dispatched, cancellation may not be possible.

If the order has already entered the production or dispatch process, the customer may instead need to follow the applicable Return Policy after delivery, if the product is eligible for return.

3. Customized or Personalized Orders

Customized or personalized products may not be eligible for cancellation once production or printing has started.

Customers are advised to carefully review all product and customization details before placing an order.

4. Cancellation by LUGDU

LUGDU reserves the right to cancel an order in circumstances including, but not limited to:

1. Product unavailability.
2. Incorrect pricing or product information.
3. Technical errors on the website.
4. Suspected fraudulent or unauthorized transactions.
5. Incorrect or incomplete order information.
6. Circumstances where the order cannot reasonably be fulfilled.

If LUGDU cancels an order after receiving payment, the eligible amount will be refunded to the original payment method.

5. Refund After Cancellation

If a customer's cancellation request is approved before the order is processed or dispatched, the eligible amount paid by the customer will be refunded to the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

6. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the customer no longer wishes to receive the product after dispatch, the applicable return/refund process will apply, subject to the Return Policy.

7. How to Request Cancellation

To request cancellation, customers should contact LUGDU as soon as possible and provide:

1. Order number
2. Customer name
3. Registered mobile number or email address
4. Reason for cancellation

Cancellation requests are subject to order status and approval.

8. Contact Us

For cancellation-related queries, customers may contact LUGDU through the contact details provided on our Contact Us page.

Last Updated: 08-sep-2026

LUGDU

Website: https://lugdu.in/