Shipping Policy

LUGDU delivers products to customers through third-party courier and logistics service providers.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Order processing time may vary depending on product availability, order volume, customization requirements, and other operational factors.

2. Shipping and Delivery

Once an order is processed and dispatched, it will be handed over to the applicable courier or logistics partner.

Estimated delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, operational conditions, and other circumstances.

The estimated delivery date displayed during checkout or communicated after order confirmation is indicative and may not constitute a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on the delivery location, order value, package weight, or other applicable factors.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

1. Full name
2. House/building number
3. Street/locality
4. City
5. State
6. PIN code
7. Contact number

LUGDU will not be responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

5. Delivery Delays

Delivery may be delayed due to circumstances beyond LUGDU's reasonable control, including:

1. Courier delays
2. Weather conditions
3. Natural disasters
4. Public holidays
5. Strikes or operational disruptions
6. Incorrect or incomplete address
7. Remote or difficult-to-service locations
8. Government restrictions
9. Other unforeseen circumstances

6. Failed Delivery

If delivery fails because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents delivery, the order may be returned to the sender.

Additional shipping or re-delivery charges may apply if the customer requests re-dispatch.

7. Damaged Package

Customers are advised to inspect the package at the time of delivery where possible.

If the package or product appears damaged, customers should take photographs/video evidence and contact LUGDU as soon as possible.

Damage claims must be reported within the applicable period specified in the Return Policy.

8. Tracking

Where tracking information is available, it may be provided to the customer after dispatch.

Customers may use the tracking information provided by LUGDU or the applicable courier partner to check shipment status.

9. Contact

For shipping-related questions or delivery issues, please contact LUGDU through the contact details available on our Contact Us page.

Last Updated: 08-Sep-2026

LUGDU

Website: https://lugdu.in/