LUGDU operates an online clothing store offering apparel and related products through its website.
By accessing, browsing, or purchasing from our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
LUGDU reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will be effective once published on this website.
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and other information displayed on our website are accurate.
However, actual product colors may vary slightly from the images displayed on your device due to differences in screen settings, lighting, photography, and display technology.
Minor variations in print placement, color, or appearance may occur and shall not necessarily be considered a product defect.
All orders are subject to product availability.
LUGDU reserves the right to cancel an order if the selected product is unavailable, incorrectly listed, or cannot be fulfilled for any reason.
If an order is cancelled by LUGDU after payment has been successfully received, the eligible amount will be refunded to the original payment method.
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time the order is placed will generally be considered the purchase price.
Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.
LUGDU reserves the right to correct pricing errors, product information errors, or technical errors on the website.
Placing an order does not automatically guarantee acceptance of the order.
An order may be accepted, rejected, cancelled, or modified by LUGDU based on product availability, pricing errors, suspected fraudulent activity, incorrect information, or other legitimate reasons.
Customers may receive an order confirmation after successfully placing an order.
LUGDU reserves the right to cancel or refuse any order where necessary.
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed, printed, packed, or dispatched, cancellation may not be possible.
For cancellation requests, customers should contact LUGDU as soon as possible using the contact details provided on the website.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed to the original payment method.
Customers are responsible for selecting the correct size before placing an order.
Customers should carefully review the size chart available on the product page before purchasing.
LUGDU shall not be responsible for size-related returns or exchanges where the correct product and size selected by the customer were delivered.
Return requests must be submitted within 2 days from the date of delivery.
Products must be unused, unwashed, unworn, undamaged, and returned in their original condition with original packaging and tags, where applicable.
Products that have been used, washed, altered, damaged, stained, or otherwise not maintained in their original condition may not be eligible for return.
Certain products may be non-returnable as specified on the product page or in the Return Policy.
Customized or personalized products are not eligible for return or exchange unless the product received is defective, damaged, or different from the product ordered.
If a customer receives a damaged, defective, or incorrect product, the issue must be reported to LUGDU within 2 days from delivery.
The customer may be required to provide clear photographs and/or video evidence of the product, packaging, shipping label, and issue.
LUGDU will review the claim and determine the appropriate resolution, which may include replacement, exchange, refund, or another suitable resolution.
Refunds will be processed only after the returned product has been received and inspected, where applicable.
Refund eligibility will be determined in accordance with the Return and Refund Policy.
Applicable courier, shipping, return shipping, or other charges may be deducted from the refund amount where applicable and as disclosed in the applicable policy.
Refunds will generally be processed to the original payment method used for the transaction.
The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.
Orders will be shipped to the shipping address provided by the customer during checkout.
Customers are responsible for providing accurate and complete shipping information, including name, address, phone number, email address, PIN code, and other required details.
Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, operational delays, public holidays, or other circumstances beyond LUGDU's reasonable control.
LUGDU is not responsible for delays caused by incorrect customer information, courier disruptions, natural events, strikes, or other circumstances beyond its reasonable control.
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or other customer-related reasons, additional shipping or re-delivery charges may apply.
Any applicable charges may be communicated to the customer before re-dispatch.
Payments on the LUGDU website may be processed through third-party payment service providers.
LUGDU does not store customers' complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own servers.
Payment processing is subject to the terms and policies of the applicable payment service provider.
LUGDU reserves the right to verify orders and customer information and may cancel or hold an order if it reasonably suspects fraudulent, unauthorized, or suspicious activity.
Any fraudulent use of the website or payment system may be reported to the appropriate authorities where required.
All content available on the LUGDU website, including logos, brand names, product images, designs, graphics, text, photographs, website layout, and other materials, is owned by or licensed to LUGDU unless otherwise stated.
No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from LUGDU.
Customers agree not to use the website for any unlawful, fraudulent, abusive, or unauthorized purpose.
Customers must not attempt to interfere with the website, its security, servers, databases, payment systems, or other technical infrastructure.
LUGDU may use third-party service providers for payment processing, shipping, logistics, analytics, communication, hosting, and other business operations.
The use of such services may be subject to the respective third-party terms and policies.
LUGDU will make reasonable efforts to provide accurate information and reliable services. However, LUGDU shall not be responsible for circumstances beyond its reasonable control, including courier delays, technical failures, internet disruptions, payment gateway issues, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions shall be interpreted as excluding or limiting any rights or remedies that cannot legally be excluded or limited under applicable law.
Customer information is handled in accordance with the LUGDU Privacy Policy.
By using the website and placing an order, customers acknowledge that their information may be collected and processed as described in the Privacy Policy.
For any complaint, return request, refund request, order-related issue, or other customer support matter, customers may contact LUGDU through the contact details provided on the website.
Customer complaints will be reviewed and addressed in accordance with applicable laws and LUGDU's policies.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with the use of the website or purchase of products shall be subject to the applicable jurisdiction of Indian courts.
By accessing the LUGDU website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
LUGDU reserves the right to update these Terms & Conditions from time to time.
Last Updated: 08-Sep-2026
LUGDU
Website: https://lugdu.in/
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