Refund Policy

At LUGDU, we aim to provide a smooth and transparent shopping experience. This Refund Policy explains when and how refunds are processed for eligible orders.

1. Refund Eligibility

A refund may be provided in the following situations, subject to verification and approval:

1. An eligible return has been accepted by LUGDU.
2. The customer has received a damaged or defective product.
3. The customer has received a product different from the one ordered.
4. LUGDU cancels an order after payment has been successfully received.
5. A product cannot be fulfilled due to product availability or other operational reasons.

2. Return-Based Refunds

For eligible returns, the refund will be processed after the returned product is received and inspected by LUGDU.

The product must satisfy the conditions mentioned in our Return Policy.

If the returned product is found to be used, washed, worn, altered, damaged, or otherwise ineligible for return, LUGDU may reject the refund.

3. Refund to Customer Wallet

All approved refunds will be credited to the customer's LUGDU Wallet associated with their account on the LUGDU website.

The refunded amount credited to the LUGDU Wallet can be used by the customer for future purchases on the LUGDU website, subject to the applicable terms and conditions.

Refunds will not normally be transferred to the customer's bank account, credit card, debit card, UPI account, or any other external payment method.

4. Shipping and Courier Charges

For eligible returns, applicable courier, return shipping, or other applicable charges may be deducted from the refundable amount, where applicable.

The remaining eligible refund amount will be credited to the customer's LUGDU Wallet.

For products that are damaged, defective, or incorrectly delivered, LUGDU will review the issue and determine the appropriate refund or replacement arrangement.

5. Refund Processing

Once the returned product has been received, inspected, and the refund has been approved, the eligible refund amount will be credited to the customer's LUGDU Wallet.

The time required to process and credit the refund may vary depending on the return verification and processing procedure.

Customers will be able to view the available wallet balance through their LUGDU account, where the wallet facility is available.

6. Use of Wallet Balance

The wallet balance can be used for eligible purchases made through the LUGDU website.

The wallet balance may not be transferable to another customer's account and may not be exchanged for cash or transferred to a bank account, credit card, debit card, UPI account, or other external payment method, except where required by applicable law.

7. Partial Refunds

Where applicable, LUGDU may provide a partial refund depending on the nature of the issue, product condition, applicable courier or return shipping charges, or other relevant circumstances.

The approved partial refund amount will be credited to the customer's LUGDU Wallet.

8. Refund Rejection

A refund request may be rejected if:

1. The return request is submitted after the applicable return period.
2. The product has been used, worn, or washed.
3. The product has been altered or modified.
4. The product has been damaged due to customer handling or improper use.
5. The product is customized or personalized and is not eligible for return.
6. Required information or evidence has not been provided.
7. The returned product does not match the product originally supplied.
8. The product does not satisfy the conditions specified in the Return Policy.

9. Refund for Cancelled Orders

If LUGDU cancels an order after payment has been successfully received, the eligible refund amount will be credited to the customer's LUGDU Wallet.

If the customer cancels an eligible order before processing or dispatch, the applicable refund, if approved, will also be credited to the customer's LUGDU Wallet.

10. No Cash Refund

Unless otherwise required by applicable law, approved refunds will be provided through the LUGDU Wallet and will not be paid in cash or transferred to an external bank account, card, UPI account, or other payment method.

11. Contact Us

For refund-related queries, customers may contact LUGDU through the contact details provided on our Contact Us page.

Please provide your order number and relevant details when contacting us regarding a refund.

Last Updated: 08-Sep-2026

LUGDU

Website: https://lugdu.in/