Privacy Policy

LUGDU respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how LUGDU may collect, use, store, and protect information when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

1. Name
2. Mobile number
3. Email address
4. Billing address
5. Shipping address
6. PIN code
7. Order details
8. Product and transaction information
9. Customer support communications
10. Device and browser information
11. IP address
12. Website usage information

We do not intentionally collect sensitive payment credentials such as your complete card number, CVV, UPI PIN, or payment passwords through our own systems.

Payments may be processed by third-party payment service providers.

2. How We Use Your Information

We may use collected information to:

1. Process and fulfil orders.
2. Deliver products.
3. Process payments.
4. Provide customer support.
5. Handle returns, refunds, cancellations, and exchanges.
6. Communicate order updates.
7. Improve our website, products, and services.
8. Prevent fraud and unauthorized transactions.
9. Comply with applicable laws and legal requirements.

3. Payment Information

Online payments may be processed through third-party payment gateways.

Payment information may be handled directly by the applicable payment service provider in accordance with its privacy and security policies.

LUGDU does not intentionally store complete card details, CVV numbers, UPI PINs, or other sensitive payment credentials on its own servers.

4. Sharing of Information

We may share relevant customer information with trusted third-party service providers where necessary to operate our business, including:

1. Payment gateway providers
2. Courier and logistics partners
3. Website hosting and technology providers
4. Customer support providers
5. Analytics and security service providers
6. Legal, regulatory, or government authorities where required by law

We do not sell customers' personal information as a business practice.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better user experience.

Customers may be able to control cookies through their browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

LUGDU takes reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, courier services, or other external services.

LUGDU is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of third-party services before using them.

8. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

9. Data Retention

We may retain customer information for as long as reasonably necessary for order fulfilment, customer support, accounting, legal, regulatory, fraud prevention, dispute resolution, and other legitimate business purposes.

10. Your Rights

Subject to applicable law, customers may contact us regarding their personal information and may request correction or clarification of inaccurate information.

11. Changes to This Privacy Policy

LUGDU may update this Privacy Policy from time to time.

Any updated version will be published on this website and will become effective from the date of publication unless otherwise stated.

12. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on our Contact Us page.

Last Updated: 08-sep-2026

LUGDU

Website: https://lugdu.in/