Return Policy

At LUGDU, we want you to have a smooth shopping experience.

We offer a 2-day return policy from the date of delivery, subject to the conditions mentioned below.

Return Period

Customers may request a return within 2 days from the date the order is delivered.

Return requests submitted after the 2-day return period may not be accepted.

Return Eligibility

To be eligible for a return, the product must:

1. Be unused and unworn.
2. Be unwashed.
3. Be undamaged and in original condition.
4. Have the original tags and packaging, where applicable.
5. Not have been altered, modified, or customized.
6. Be accompanied by the order details or other information required to identify the purchase.

Non-Returnable Products

The following products may not be eligible for return:

1. Customized or personalized products.
2. Products that have been worn, washed, altered, or damaged after delivery.
3. Products without original tags or packaging, where applicable.
4. Products damaged due to improper use or handling by the customer.
5. Products returned after the applicable return period.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, you must contact us within 2 days of delivery.

Customers may be required to provide clear photographs and/or video proof showing the product, packaging, shipping label, and issue.

After reviewing the claim, LUGDU may provide a replacement, exchange, refund, or another appropriate resolution depending on the circumstances.

Return Shipping

Where a return is requested for reasons other than a damaged, defective, or incorrect product, applicable return shipping or courier charges may be deducted from the refund amount.

For approved returns caused by a damaged, defective, or incorrect product, LUGDU will determine the applicable return shipping arrangement after reviewing the claim.

Return Approval

All return requests are subject to verification and approval.

Once the returned product is received, LUGDU may inspect the product to verify its condition and eligibility.

If the returned product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.

How to Request a Return

To request a return, contact us through the customer support/contact details available on our website within 2 days from the date of delivery.

Please provide:

1. Order number
2. Customer name
3. Registered phone number or email address
4. Reason for return
5. Photographs/video proof where required

LUGDU will provide further instructions after reviewing the request.

Last Updated: 08-Sep-2026

LUGDU

Website: https://lugdu.in/